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INTRODUCTION

Magee-Women's Hospital of UPMC 12th Annual Quality / Patient Safety Symposium: Quality & Patient Safety: Can We Talk?

QUIZ

EVALUATION

CERTIFICATE

INTRODUCTION

Credit Hours: CME 1.00

Target Audience:

Physicians, Nurses, Residents, Pharmacists, Professional Ancillary Staff

Educational Objectives:

Upon completion of this activity, participants should be able to:

  • Utilize effective communication tools with patients and families that will express empathy and concern.
  • Improve patient outcomes by communicating with patients in terms they will understand and opportunity for teachback for patients level of understanding related to diagnosis, care, treatments and procedures.
  • Improve communication among the medical team members by using tools that cam overcome barriers that impede thorough communication related to patient care.

Authors:
Dwight W. Burney III, MD — Retired Orthopaedic Surgeon, Member, Patient Safety Committee, American Academy of Orthopaedic Surgeons. Head, Section on Safety Education Team STEPPS Master Trainer
No relationships with industry relevant to the content of this educational activity have been disclosed.
Authors disclosure of relevant financial relationships with any entity producing, marketing, re-selling, or distributing health care goods or services, used on, or consumed by, patients is listed above. No other planners, members of the planning committee, content reviewers and/or anyone else in a position to control the content of this education activity have relevant financial relationships to disclose.

The University of Pittsburgh School of Medicine is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

The University of Pittsburgh School of Medicine designates this enduring material for a maximum of 1.0 AMA PRA Category 1 Credits. Each physician should only claim credit commensurate with the extent of their participation in the activity.

The University of Pittsburgh is an affirmative action, equal opportunity institution.